Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your treasures are dispatched swiftly from our vaults but may journey across vast lands and seas to reach you. Typically, orders arrive within 7 to 15 days. We appreciate your patience as your items make their way to your realm!
To streamline your shopping experience, creating an account is optional! You can easily check out as a guest. However, if you choose to create an account, you’ll enjoy a quicker checkout process in future, the ability to track your orders, and receive updates on new adventures and exclusive deals.
To change your shipping address, please notify us within 12 hours of placing your order. Contact us quickly so we can update your details before your order ships. Once your order is on its way, we are unable to make any changes to the shipping address.
Once your order has been dispatched, we will send you a magical tracking link via email. Use this link to view the real-time status of your order’s journey across the lands. If you have any trouble following your order’s progress, don’t hesitate to contact us for assistance!
No, we do not keep your credit card information on file. We use Stripe to process payments securely, ensuring that no credit card data is stored on our servers.
Currently, all taxes are included in the price of our products. However, this is subject to change in the future. If any changes occur, we will ensure to notify our customers promptly.
We aim to deliver our products to adventurers around the globe. To see if your country is within our realm of service, please check the shipping options at checkout or contact us directly for more information. We’re here to ensure you receive your gaming gear, no matter where your quest may lead!
Due to our alliances with various suppliers across different realms, your items may arrive in separate packages. Each piece of your order is dispatched as soon as it’s ready, ensuring you receive your gear as swiftly as possible, even if it means multiple deliveries.
If you need to swap an item
Returns and Exchanges
Our returns policy allows you to return items within 30 days of delivery. Items must be in their original, unused condition. Contact us to initiate a return or exchange, and we’ll guide you through the process.
We apologize for the inconvenience if you received the wrong item. Please contact us immediately with your order details and a description of the issue. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect item.
We’re sorry to hear that your order arrived damaged. Please contact us immediately with your order details and photos of the damaged items. We will work quickly to resolve the issue by sending a replacement or offering a refund, depending on your preference.
For returns due to a change of heart, we will provide you with a Return Merchandise Authorization (RMA) number and the address to send your item. For returns due to our mistake, we will email you a prepaid return label. Please contact us to initiate the return process.
You can receive customer support by emailing us at [email protected], filling out the contact form on our website, or reaching out to us on Facebook or Instagram. Choose the method that suits you best, and we’ll be ready to assist!
You have up to 12 hours to change or cancel your order after it’s submitted. Sometimes, we can accommodate changes beyond this window, but once your order has been shipped, we cannot make any modifications. Please contact us as soon as possible to make any changes.
Currently, we do not offer the option to backorder items that are sold out. However, this policy may change in the future. Please check back for updates or contact us for more information.