Contact the Guild
Ready to embark on an epic quest or need a guide along the way? Reach out to us!
Frequently asked Questions
Your treasures are dispatched swiftly from our vaults but may journey across vast lands and seas to reach you. Typically, orders arrive within 7 to 15 days. We appreciate your patience as your items make their way to your realm!
For the return and exchange policy, you can provide the following answer:
We understand that even the best adventurers change their plans. If you wish to return or exchange an item, you may do so within 30 days of delivery. To ensure a smooth process, the items must be in their original, unused condition. Reach out to us to start your return or exchange quest!
If you need to alter your shipping address, please contact us immediately! Changes must be made within 24 hours of placing your order. After this period, we cannot guarantee modifications, as your goods may already be en route to their initial destination.
Once your order has been dispatched, we will send you a magical tracking link via email. Use this link to view the real-time status of your order’s journey across the lands. If you have any trouble following your order’s progress, don’t hesitate to contact us for assistance!
To receive support from our dedicated team, you can reach out in several ways. Email us directly at [email protected], fill out the contact form on our website, or message us on Facebook or Instagram. Choose the path that best suits you, and we’ll be ready to assist!
We aim to deliver our products to adventurers around the globe. To see if your country is within our realm of service, please check the shipping options at checkout or contact us directly for more information. We’re here to ensure you receive your gaming gear, no matter where your quest may lead!
Due to our alliances with various suppliers across different realms, your items may arrive in separate packages. Each piece of your order is dispatched as soon as it’s ready, ensuring you receive your gear as swiftly as possible, even if it means multiple deliveries.
We stand by our promise to deliver your order within 30 days. If for any reason your items do not arrive within this time frame, you are entitled to a full refund. Just contact us, and we will ensure your refund is processed promptly and without hassle.
We prioritize the security of your transactions. We use Stripe, a trusted payment gateway, to handle all payments securely. Rest assured, we do not store any credit card data on our servers, ensuring your payment information remains private and protected.